Chatwoot vs Freshdesk
Compare pricing, features, integrations, and use cases without juggling tabs. One canonical profile for each tool — researched side by side.
Customer Support
Chatwoot
Chatwoot is a Customer Support product used by individuals and teams who want a reliable, modern workflow.
Customer Support
Freshdesk
Affordable help desk software that scales
At a glance
Pricing model
freemium
freemium
Starting price
See website
Free for 10 agents
Rating
4.4 / 5
4.4 / 5
Category
Customer Support
Customer Support
Features
Chatwoot
Unified inbox
Live Support Chat
Whatsapp integration
Telegram integration
Agent dashboard
Facebook Messenger integration
Built-in AI Assistant
Chat widget
Customer service
Multi-channel inbox
Canned responses
Integrations
Slack
Shopify
Salesforce
Jira
Microsoft 365
Best for
Chatwoot workflows
Unified inbox workflows
Live Support Chat workflows
Whatsapp integration workflows
SMB support teams
Zendesk migration
Budget-conscious SaaS
Chatwoot pricing
Standard
See website
- • Chatwoot
- • Unified inbox
- • Live Support Chat
- • Whatsapp integration
Freshdesk pricing
Free
$0
- • Email ticketing
- • Knowledge base
- • Up to 10 agents
Growth
$15/agent/mo
- • Automation
- • Collision detection
- • Marketplace apps