Crisp vs Tidio
Compare pricing, features, integrations, and use cases without juggling tabs. One canonical profile for each tool — researched side by side.
Customer Support
Crisp
Shared inbox and live chat for startups that want simple customer messaging.
Customer Support
Tidio
Live chat and AI chatbots for small businesses
At a glance
Pricing model
freemium
freemium
Starting price
See website
Free plan available
Rating
4.4 / 5
4.7 / 5
Category
Customer Support
Customer Support
Features
Live chat with customizable widgets
AI-powered chatbots
Help desk ticketing system
Shared team inbox
Customer feedback collection
Multichannel support (web, mobile, Facebook Messenger, etc.)
Lyro AI assistant
Visual chatbot builder
Live visitor list
Email & Messenger
Mobile app
Integrations
WordPress
Shopify
Slack
Zapier
Google Analytics
Salesforce
HubSpot
Mailchimp
Best for
Real-time customer support
Automated customer service
Lead generation and qualification
Customer engagement and retention
Shopify store support
Lead capture on websites
After-hours FAQ handling
Crisp pricing
Standard
See website
- • Live chat with customizable widgets
- • AI-powered chatbots
- • Help desk ticketing system
- • Shared team inbox
Tidio pricing
Free
$0
- • 50 live chat conversations
- • Basic chatbot
- • Email support
Communicator
$24.17/mo
- • Unlimited live chat
- • Visitor insights
- • Integrations