Freshdesk vs Tidio
Compare pricing, features, integrations, and use cases without juggling tabs. One canonical profile for each tool — researched side by side.
Customer Support
Freshdesk
Affordable help desk software that scales
Customer Support
Tidio
Live chat and AI chatbots for small businesses
At a glance
Pricing model
freemium
freemium
Starting price
Free for 10 agents
Free plan available
Rating
4.4 / 5
4.7 / 5
Category
Customer Support
Customer Support
Features
Multi-channel inbox
Canned responses
SLA policies
Customer satisfaction surveys
AI email bots
Lyro AI assistant
Visual chatbot builder
Live visitor list
Email & Messenger
Mobile app
Integrations
Slack
Shopify
Salesforce
Jira
Microsoft 365
WordPress
HubSpot
Mailchimp
Zapier
Best for
SMB support teams
Zendesk migration
Budget-conscious SaaS
Shopify store support
Lead capture on websites
After-hours FAQ handling
Freshdesk pricing
Free
$0
- • Email ticketing
- • Knowledge base
- • Up to 10 agents
Growth
$15/agent/mo
- • Automation
- • Collision detection
- • Marketplace apps
Tidio pricing
Free
$0
- • 50 live chat conversations
- • Basic chatbot
- • Email support
Communicator
$24.17/mo
- • Unlimited live chat
- • Visitor insights
- • Integrations