Freshdesk vs Zendesk
Compare pricing, features, integrations, and use cases without juggling tabs. One canonical profile for each tool — researched side by side.
Customer Support
Freshdesk
Affordable help desk software that scales
Customer Support
Zendesk
Enterprise-grade support for growing teams
At a glance
Pricing model
freemium
paid
Starting price
Free for 10 agents
$55/agent/mo
Rating
4.4 / 5
4.3 / 5
Category
Customer Support
Customer Support
Features
Multi-channel inbox
Canned responses
SLA policies
Customer satisfaction surveys
AI email bots
Omnichannel ticketing
Knowledge base
Community forums
AI-powered suggestions
Advanced analytics
Integrations
Slack
Shopify
Salesforce
Jira
Microsoft 365
Microsoft Teams
Best for
SMB support teams
Zendesk migration
Budget-conscious SaaS
Enterprise support queues
Multi-brand help centers
BPO and outsourced support
Freshdesk pricing
Free
$0
- • Email ticketing
- • Knowledge base
- • Up to 10 agents
Growth
$15/agent/mo
- • Automation
- • Collision detection
- • Marketplace apps
Zendesk pricing
Suite Team
$55/agent/mo
- • Ticketing
- • Messaging
- • Help center
Suite Professional
$115/agent/mo
- • Skills-based routing
- • SLAs
- • Advanced analytics