Front vs Zendesk
Compare pricing, features, integrations, and use cases without juggling tabs. One canonical profile for each tool — researched side by side.
Customer Support
Front
Front provides real-time collaboration on multiple email addresses and manages shared inboxes such as support@ and sales@.
Customer Support
Zendesk
Enterprise-grade support for growing teams
At a glance
Pricing model
paid
paid
Starting price
See website
$55/agent/mo
Rating
4.4 / 5
4.3 / 5
Category
Customer Support
Customer Support
Features
Real-time collaboration
Unified inbox
Shared inbox management
Built-in AI Assistant
Built-in translation
Jira integration
Email tracking
Support for @mentions
Omnichannel ticketing
Knowledge base
Community forums
AI-powered suggestions
Integrations
Facebook Messenger
SMS
Jira
Salesforce
Slack
Shopify
Microsoft Teams
Best for
Customer support operations
Team email collaboration
Managing multiple brand inboxes
Social media customer service
Sales team communication
Global customer support with translation
Enterprise support queues
Multi-brand help centers
BPO and outsourced support
Front pricing
Standard
See website
- • Real-time collaboration
- • Unified inbox
- • Shared inbox management
- • Built-in AI Assistant
Zendesk pricing
Suite Team
$55/agent/mo
- • Ticketing
- • Messaging
- • Help center
Suite Professional
$115/agent/mo
- • Skills-based routing
- • SLAs
- • Advanced analytics