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Side-by-side comparison
Gorgias vs Intercom
Compare pricing, features, integrations, and use cases without juggling tabs. One canonical profile for each tool — researched side by side.
Customer Support
Intercom
The complete AI-first customer service platform
4.52,847 reviews
At a glance
Pricing model
paid
paid
Starting price
$10/mo
$29/seat/mo
Rating
4.6 / 5
4.5 / 5
Category
Ecommerce Support
Customer Support
Features
Deep Shopify integration
Revenue attribution
Macro automations
Social channel inbox
AI intent detection
AI agent (Fin)
Live chat & email
Product tours
Help center
Automation workflows
Integrations
Shopify
BigCommerce
Magento
Klaviyo
Recharge
Slack
Salesforce
HubSpot
Stripe
Best for
Shopify support stack
Order management from inbox
Ecommerce retention support
SaaS customer support
In-app messaging
Proactive onboarding
Gorgias pricing
Basic
$10/mo
- • 50 tickets/mo
- • Shopify integration
- • Macros
Pro
$60/mo
- • 300 tickets/mo
- • Automation rules
- • Revenue stats
Intercom pricing
Essential
$29/seat/mo
- • Shared inbox
- • Messenger
- • Basic automation
Advanced
$85/seat/mo
- • Fin AI agent
- • Workflows
- • SLA management