Gorgias vs Tidio
Compare pricing, features, integrations, and use cases without juggling tabs. One canonical profile for each tool — researched side by side.
Customer Support
Tidio
Live chat and AI chatbots for small businesses
At a glance
Pricing model
paid
freemium
Starting price
$10/mo
Free plan available
Rating
4.6 / 5
4.7 / 5
Category
Ecommerce Support
Customer Support
Features
Deep Shopify integration
Revenue attribution
Macro automations
Social channel inbox
AI intent detection
Lyro AI assistant
Visual chatbot builder
Live visitor list
Email & Messenger
Mobile app
Integrations
Shopify
BigCommerce
Magento
Klaviyo
Recharge
WordPress
HubSpot
Mailchimp
Zapier
Best for
Shopify support stack
Order management from inbox
Ecommerce retention support
Shopify store support
Lead capture on websites
After-hours FAQ handling
Gorgias pricing
Basic
$10/mo
- • 50 tickets/mo
- • Shopify integration
- • Macros
Pro
$60/mo
- • 300 tickets/mo
- • Automation rules
- • Revenue stats
Tidio pricing
Free
$0
- • 50 live chat conversations
- • Basic chatbot
- • Email support
Communicator
$24.17/mo
- • Unlimited live chat
- • Visitor insights
- • Integrations