Gorgias vs Zendesk
Compare pricing, features, integrations, and use cases without juggling tabs. One canonical profile for each tool — researched side by side.
Customer Support
Zendesk
Enterprise-grade support for growing teams
At a glance
Pricing model
paid
paid
Starting price
$10/mo
$55/agent/mo
Rating
4.6 / 5
4.3 / 5
Category
Ecommerce Support
Customer Support
Features
Deep Shopify integration
Revenue attribution
Macro automations
Social channel inbox
AI intent detection
Omnichannel ticketing
Knowledge base
Community forums
AI-powered suggestions
Advanced analytics
Integrations
Shopify
BigCommerce
Magento
Klaviyo
Recharge
Salesforce
Jira
Slack
Microsoft Teams
Best for
Shopify support stack
Order management from inbox
Ecommerce retention support
Enterprise support queues
Multi-brand help centers
BPO and outsourced support
Gorgias pricing
Basic
$10/mo
- • 50 tickets/mo
- • Shopify integration
- • Macros
Pro
$60/mo
- • 300 tickets/mo
- • Automation rules
- • Revenue stats
Zendesk pricing
Suite Team
$55/agent/mo
- • Ticketing
- • Messaging
- • Help center
Suite Professional
$115/agent/mo
- • Skills-based routing
- • SLAs
- • Advanced analytics