Helpshift vs Freshdesk
Compare pricing, features, integrations, and use cases without juggling tabs. One canonical profile for each tool — researched side by side.
Customer Support
Helpshift
Helpshift delivers scalable customer service in your mobile apps and mobile websites.
Customer Support
Freshdesk
Affordable help desk software that scales
At a glance
Pricing model
paid
freemium
Starting price
See website
Free for 10 agents
Rating
4.4 / 5
4.4 / 5
Category
Customer Support
Customer Support
Features
HelpShift
Multi-channel inbox
Canned responses
SLA policies
Customer satisfaction surveys
AI email bots
Integrations
Slack
Shopify
Salesforce
Jira
Microsoft 365
Best for
Customer Support research and evaluation
Day-to-day work for customer support teams
Comparing options before buying or switching
SMB support teams
Zendesk migration
Budget-conscious SaaS
Helpshift pricing
Standard
See website
- • HelpShift
Freshdesk pricing
Free
$0
- • Email ticketing
- • Knowledge base
- • Up to 10 agents
Growth
$15/agent/mo
- • Automation
- • Collision detection
- • Marketplace apps