LiveChat vs Freshdesk
Compare pricing, features, integrations, and use cases without juggling tabs. One canonical profile for each tool — researched side by side.
Customer Support
LiveChat
LiveChat consolidates all customer messages within a unified application, providing immediate access to customer information and enabling.
Customer Support
Freshdesk
Affordable help desk software that scales
At a glance
Pricing model
paid
freemium
Starting price
See website
Free for 10 agents
Rating
4.4 / 5
4.4 / 5
Category
Customer Support
Customer Support
Features
AI chatbots for automated support
Copilot assistant for agents
Custom widgets and canned responses
Marketing automation
End-to-end encryption
Real-time collaboration
Customer segmentation
Knowledge base
Multi-channel inbox
Canned responses
SLA policies
Customer satisfaction surveys
Integrations
CRMs
Squarespace
Mailchimp
Bigcommerce
WordPress
Shopify
Slack
Salesforce
Jira
Microsoft 365
Best for
Ecommerce visitor conversion
Customer service interaction recording
Automated support and sales
Multi-channel customer communication
Campaign monitoring and analytics
SMB support teams
Zendesk migration
Budget-conscious SaaS
LiveChat pricing
Standard
See website
- • AI chatbots for automated support
- • Copilot assistant for agents
- • Custom widgets and canned responses
- • Marketing automation
Freshdesk pricing
Free
$0
- • Email ticketing
- • Knowledge base
- • Up to 10 agents
Growth
$15/agent/mo
- • Automation
- • Collision detection
- • Marketplace apps