osTicket vs FreeScout
Compare pricing, features, integrations, and use cases without juggling tabs. One canonical profile for each tool — researched side by side.
Customer Support
osTicket
osTicket is a widely-used open source support ticket system.
Customer Support
FreeScout
Free open-source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics.
At a glance
Pricing model
free
freemium
Starting price
See website
See website
Rating
4.4 / 5
4.4 / 5
Category
Customer Support
Customer Support
Features
osTicket
Helpdesk Ticketing
Dockerized
Office & Productivity
FreeScout
Privacy focused
Multiple mailboxes
SMTP Support
IMAP Support
Email workflows
Workflow Automation
Auto Responder
Integrations
Best for
OsTicket workflows
Helpdesk Ticketing workflows
Dockerized workflows
Office & Productivity workflows
FreeScout workflows
Privacy focused workflows
osTicket pricing
Standard
See website
- • osTicket
- • Helpdesk Ticketing
- • Dockerized
FreeScout pricing
Standard
See website
- • Office & Productivity
- • FreeScout
- • Privacy focused
- • Helpdesk Ticketing