← Back to osTicket alternatives
Side-by-side comparison
osTicket vs Freshdesk
Compare pricing, features, integrations, and use cases without juggling tabs. One canonical profile for each tool — researched side by side.
Customer Support
osTicket
osTicket is a widely-used open source support ticket system.
4.4840 reviews
Customer Support
Freshdesk
Affordable help desk software that scales
4.43,891 reviews
At a glance
Pricing model
free
freemium
Starting price
See website
Free for 10 agents
Rating
4.4 / 5
4.4 / 5
Category
Customer Support
Customer Support
Features
osTicket
Helpdesk Ticketing
Dockerized
Multi-channel inbox
Canned responses
SLA policies
Customer satisfaction surveys
AI email bots
Integrations
Slack
Shopify
Salesforce
Jira
Microsoft 365
Best for
OsTicket workflows
Helpdesk Ticketing workflows
Dockerized workflows
SMB support teams
Zendesk migration
Budget-conscious SaaS
osTicket pricing
Standard
See website
- • osTicket
- • Helpdesk Ticketing
- • Dockerized
Freshdesk pricing
Free
$0
- • Email ticketing
- • Knowledge base
- • Up to 10 agents
Growth
$15/agent/mo
- • Automation
- • Collision detection
- • Marketplace apps