osTicket vs Zendesk
Compare pricing, features, integrations, and use cases without juggling tabs. One canonical profile for each tool — researched side by side.
Customer Support
osTicket
osTicket is a widely-used open source support ticket system.
Customer Support
Zendesk
Enterprise-grade support for growing teams
At a glance
Pricing model
free
paid
Starting price
See website
$55/agent/mo
Rating
4.4 / 5
4.3 / 5
Category
Customer Support
Customer Support
Features
osTicket
Helpdesk Ticketing
Dockerized
Omnichannel ticketing
Knowledge base
Community forums
AI-powered suggestions
Advanced analytics
Integrations
Salesforce
Jira
Slack
Shopify
Microsoft Teams
Best for
OsTicket workflows
Helpdesk Ticketing workflows
Dockerized workflows
Enterprise support queues
Multi-brand help centers
BPO and outsourced support
osTicket pricing
Standard
See website
- • osTicket
- • Helpdesk Ticketing
- • Dockerized
Zendesk pricing
Suite Team
$55/agent/mo
- • Ticketing
- • Messaging
- • Help center
Suite Professional
$115/agent/mo
- • Skills-based routing
- • SLAs
- • Advanced analytics