Tidio vs Gorgias
Compare pricing, features, integrations, and use cases without juggling tabs. One canonical profile for each tool — researched side by side.
Customer Support
Tidio
Live chat and AI chatbots for small businesses
At a glance
Pricing model
freemium
paid
Starting price
Free plan available
$10/mo
Rating
4.7 / 5
4.6 / 5
Category
Customer Support
Ecommerce Support
Features
Lyro AI assistant
Visual chatbot builder
Live visitor list
Email & Messenger
Mobile app
Deep Shopify integration
Revenue attribution
Macro automations
Social channel inbox
AI intent detection
Integrations
Shopify
WordPress
HubSpot
Mailchimp
Zapier
BigCommerce
Magento
Klaviyo
Recharge
Best for
Shopify store support
Lead capture on websites
After-hours FAQ handling
Shopify support stack
Order management from inbox
Ecommerce retention support
Tidio pricing
Free
$0
- • 50 live chat conversations
- • Basic chatbot
- • Email support
Communicator
$24.17/mo
- • Unlimited live chat
- • Visitor insights
- • Integrations
Gorgias pricing
Basic
$10/mo
- • 50 tickets/mo
- • Shopify integration
- • Macros
Pro
$60/mo
- • 300 tickets/mo
- • Automation rules
- • Revenue stats