Tidio vs Intercom
Compare pricing, features, integrations, and use cases without juggling tabs. One canonical profile for each tool — researched side by side.
Customer Support
Tidio
Live chat and AI chatbots for small businesses
Customer Support
Intercom
The complete AI-first customer service platform
At a glance
Pricing model
freemium
paid
Starting price
Free plan available
$29/seat/mo
Rating
4.7 / 5
4.5 / 5
Category
Customer Support
Customer Support
Features
Lyro AI assistant
Visual chatbot builder
Live visitor list
Email & Messenger
Mobile app
AI agent (Fin)
Live chat & email
Product tours
Help center
Automation workflows
Integrations
Shopify
WordPress
HubSpot
Mailchimp
Zapier
Slack
Salesforce
Stripe
Best for
Shopify store support
Lead capture on websites
After-hours FAQ handling
SaaS customer support
In-app messaging
Proactive onboarding
Tidio pricing
Free
$0
- • 50 live chat conversations
- • Basic chatbot
- • Email support
Communicator
$24.17/mo
- • Unlimited live chat
- • Visitor insights
- • Integrations
Intercom pricing
Essential
$29/seat/mo
- • Shared inbox
- • Messenger
- • Basic automation
Advanced
$85/seat/mo
- • Fin AI agent
- • Workflows
- • SLA management