Zendesk vs Gorgias
Compare pricing, features, integrations, and use cases without juggling tabs. One canonical profile for each tool — researched side by side.
Customer Support
Zendesk
Enterprise-grade support for growing teams
At a glance
Pricing model
paid
paid
Starting price
$55/agent/mo
$10/mo
Rating
4.3 / 5
4.6 / 5
Category
Customer Support
Ecommerce Support
Features
Omnichannel ticketing
Knowledge base
Community forums
AI-powered suggestions
Advanced analytics
Deep Shopify integration
Revenue attribution
Macro automations
Social channel inbox
AI intent detection
Integrations
Salesforce
Jira
Slack
Shopify
Microsoft Teams
BigCommerce
Magento
Klaviyo
Recharge
Best for
Enterprise support queues
Multi-brand help centers
BPO and outsourced support
Shopify support stack
Order management from inbox
Ecommerce retention support
Zendesk pricing
Suite Team
$55/agent/mo
- • Ticketing
- • Messaging
- • Help center
Suite Professional
$115/agent/mo
- • Skills-based routing
- • SLAs
- • Advanced analytics
Gorgias pricing
Basic
$10/mo
- • 50 tickets/mo
- • Shopify integration
- • Macros
Pro
$60/mo
- • 300 tickets/mo
- • Automation rules
- • Revenue stats