Free open-source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics.
Freemium (Pay once)Customer SupportMacLinuxAndroidFreemium · See website
Help Scout
Help Scout scales like any other help desk, but the customer experience is personalized like a normal email.
Help Scout scales like any other help desk, but the customer experience is personalized like a normal email. Customers don't need to confront a clunky ticket portal or juggle login credentials just to get help. Help Scout's clutter-free features are designed to keep teams, small and large, on the same page.
- License
- ProprietaryPaid
- Category
- Customer Support
- Platforms
- OnlineAndroidiPhoneAndroid TabletiPadSoftware as a Service (SaaS)
- 29 likes
- 4.4(348)
- 3 alternatives
- — reviews
Features
Key capabilitiesScalable customer supportPersonalized email-like experienceClutter-free interfaceBest in-class reportingIntegrated knowledge baseTons of integrationsRobust APIiPhone app supportSupport for teams of all sizesNo clunky ticket portal required
Use cases
Providing customer support for small teamsManaging customer support for large organizationsSupporting customers on the go through mobile appsMaintaining focus on customers with a clutter-free interfaceIntegrating with existing tools and workflowsTracking support metrics with excellent reporting
Alternatives to Help Scout
Affordable help desk software that.
FreemiumCustomer SupportWebiOSAndroidFreemium · Free for 10 agents
osTicket is a widely-used open source support ticket system.
FreeCustomer SupportWindowsLinuxMySQL Community EditionFree · See website
What is Help Scout?
Help Scout scales like any other help desk, but the customer experience is personalized like a normal email. Customers don't need to confront a clunky ticket portal or juggle login credentials just to get help. Help Scout's clutter-free features are designed to keep teams, small and large, on the same page. Teams often evaluate it alongside FreeScout and Freshdesk when comparing pricing, features, and fit for providing customer support for small teams.
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