LiveAgent vs Freshdesk
Compare pricing, features, integrations, and use cases without juggling tabs. One canonical profile for each tool — researched side by side.
Customer Support
LiveAgent
LiveAgent Helpdesk is a customer support platform that allows communication through various channels including voice calls, emails, live cha.
Customer Support
Freshdesk
Affordable help desk software that scales
At a glance
Pricing model
paid
freemium
Starting price
See website
Free for 10 agents
Rating
4.4 / 5
4.4 / 5
Category
Customer Support
Customer Support
Features
LiveAgent
VoiP Calls
Gamification
Beat maker
Live Support Chat
Integrated Chat
Knowledge Base
Call recording
Customer service
Helpdesk Ticketing
Multi-channel inbox
Canned responses
Integrations
Slack
Shopify
Salesforce
Jira
Microsoft 365
Best for
LiveAgent workflows
VoiP Calls workflows
Gamification workflows
Beat maker workflows
SMB support teams
Zendesk migration
Budget-conscious SaaS
LiveAgent pricing
Standard
See website
- • LiveAgent
- • VoiP Calls
- • Gamification
- • Beat maker
Freshdesk pricing
Free
$0
- • Email ticketing
- • Knowledge base
- • Up to 10 agents
Growth
$15/agent/mo
- • Automation
- • Collision detection
- • Marketplace apps