Free open-source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics.
Freemium (Pay once)Customer SupportMacLinuxAndroidFreemium · See website
LiveAgent
LiveAgent Helpdesk is a customer support platform that allows communication through various channels including voice calls, emails, live cha.
LiveAgent Helpdesk is a customer support platform that allows communication through various channels including voice calls, emails, live cha.
- License
- ProprietaryPaid
- Category
- Customer Support
- Platforms
- AndroidiPhoneAndroid TabletiPadPHP
- 56 likes
- 4.4(672)
- 3 alternatives
- — reviews
Features
Key capabilitiesLiveAgentVoiP CallsGamificationBeat makerLive Support ChatIntegrated ChatKnowledge BaseCall recordingCustomer serviceHelpdesk Ticketing
Use cases
LiveAgent workflowsVoiP Calls workflowsGamification workflowsBeat maker workflows
Research notes
LiveAgent sits in Customer Support alongside options like Official Partner and Libredesk. Buyers typically care about liveagent, voip calls, gamification. Use the alternatives list and primary sources linked on this profile before you commit.
Strengths
- • Strong support for liveagent
- • Available on Android, iPhone, Android Tablet
- • Proprietary licensing is clear for evaluation
- • Easy to compare against Official Partner and Libredesk
Tradeoffs
- • Confirm current pricing and limits on the vendor site — directory data can lag
- • Depth of advanced features varies by plan — check what you actually need
- • Crowded category with many credible alternatives
Ideal for: Customer Support teams evaluating toolsIdeal for: Teams ready to pay for a dedicated solutionIdeal for: People focused on customer support
FAQ
What is LiveAgent?
LiveAgent Helpdesk is a customer support platform that allows communication through various channels including voice calls, emails, live cha.
What is LiveAgent best used for?
LiveAgent workflows; VoiP Calls workflows; Gamification workflows.
What are alternatives to LiveAgent?
Common alternatives include Official Partner, Libredesk, FreeScout, Freshdesk, Zendesk. Compare features, pricing, and platforms on Bookmarkit.
Alternatives to LiveAgent
Cloud help desk with ticketing, automation, and omnichannel support.
Freemium (Subscription)Customer SupportMacWindowsLinuxFreemium · Free for 10 agents
Enterprise-grade support suite with ticketing, messaging, and a knowledge base.
ProprietaryCustomer SupportOnlineAndroidiPhonePaid · $55/agent/mo
What is LiveAgent?
LiveAgent Helpdesk is a customer support platform that allows communication through various channels including voice calls, emails, live cha. Teams often evaluate it alongside FreeScout and Freshdesk when comparing pricing, features, and fit for liveagent workflows.
Reviews
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- No written reviews yet — be the first to share a research note.
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