LiveAgent vs Zendesk
Compare pricing, features, integrations, and use cases without juggling tabs. One canonical profile for each tool — researched side by side.
Customer Support
LiveAgent
LiveAgent Helpdesk is a customer support platform that allows communication through various channels including voice calls, emails, live cha.
Customer Support
Zendesk
Enterprise-grade support for growing teams
At a glance
Pricing model
paid
paid
Starting price
See website
$55/agent/mo
Rating
4.4 / 5
4.3 / 5
Category
Customer Support
Customer Support
Features
LiveAgent
VoiP Calls
Gamification
Beat maker
Live Support Chat
Integrated Chat
Knowledge Base
Call recording
Customer service
Helpdesk Ticketing
Omnichannel ticketing
Knowledge base
Integrations
Salesforce
Jira
Slack
Shopify
Microsoft Teams
Best for
LiveAgent workflows
VoiP Calls workflows
Gamification workflows
Beat maker workflows
Enterprise support queues
Multi-brand help centers
BPO and outsourced support
LiveAgent pricing
Standard
See website
- • LiveAgent
- • VoiP Calls
- • Gamification
- • Beat maker
Zendesk pricing
Suite Team
$55/agent/mo
- • Ticketing
- • Messaging
- • Help center
Suite Professional
$115/agent/mo
- • Skills-based routing
- • SLAs
- • Advanced analytics