ServiceNow vs Freshdesk
Compare pricing, features, integrations, and use cases without juggling tabs. One canonical profile for each tool — researched side by side.
Customer Support
ServiceNow
ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations.
Customer Support
Freshdesk
Affordable help desk software that scales
At a glance
Pricing model
paid
freemium
Starting price
See website
Free for 10 agents
Rating
4.4 / 5
4.4 / 5
Category
Customer Support
Customer Support
Features
Office & Productivity
ServiceNow
Email Scheduling
Support for scripting
Two-factor Authentication
Kanban Board
Real time collaboration
API Integration
API Integrations
Workflow Automation
Multi-channel inbox
Canned responses
Integrations
Slack
Shopify
Salesforce
Jira
Microsoft 365
Best for
Office & Productivity workflows
ServiceNow workflows
Email Scheduling workflows
Support for scripting workflows
SMB support teams
Zendesk migration
Budget-conscious SaaS
ServiceNow pricing
Standard
See website
- • Office & Productivity
- • ServiceNow
- • Email Scheduling
- • Support for scripting
Freshdesk pricing
Free
$0
- • Email ticketing
- • Knowledge base
- • Up to 10 agents
Growth
$15/agent/mo
- • Automation
- • Collision detection
- • Marketplace apps