Cloud help desk with ticketing, automation, and omnichannel support.
Freemium (Subscription)Customer SupportMacWindowsLinuxFreemium · Free for 10 agents
ServiceNow
ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations.
ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. Streamline your enterprise workflows with the ServiceNow AI Platform—empowering both customers and employees in every corner of your business.
- License
- ProprietaryPaid
- Category
- Customer Support
- Platforms
- Software as a Service (SaaS)
- 0 likes
- 4.4(120)
- 2 alternatives
- — reviews
Features
Key capabilitiesOffice & ProductivityServiceNowEmail SchedulingSupport for scriptingTwo-factor AuthenticationKanban BoardReal time collaborationAPI IntegrationAPI IntegrationsWorkflow Automation
Use cases
Office & Productivity workflowsServiceNow workflowsEmail Scheduling workflowsSupport for scripting workflows
Research notes
ServiceNow sits in Customer Support alongside options like Official Partner and Clappia. Buyers typically care about office & productivity, servicenow, email scheduling. Use the alternatives list and primary sources linked on this profile before you commit.
Strengths
- • Strong support for office & productivity
- • Available on Software as a Service (SaaS)
- • Proprietary licensing is clear for evaluation
- • Easy to compare against Official Partner and Clappia
Tradeoffs
- • Confirm current pricing and limits on the vendor site — directory data can lag
- • Depth of advanced features varies by plan — check what you actually need
- • Crowded category with many credible alternatives
Ideal for: Customer Support teams evaluating toolsIdeal for: Teams ready to pay for a dedicated solutionIdeal for: People focused on low code
FAQ
What is ServiceNow?
ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations.
What is ServiceNow best used for?
Office & Productivity workflows; ServiceNow workflows; Email Scheduling workflows.
What are alternatives to ServiceNow?
Common alternatives include Official Partner, Clappia, Freshdesk, Zendesk, GLPI. Compare features, pricing, and platforms on Bookmarkit.
Alternatives to ServiceNow
Enterprise-grade support suite with ticketing, messaging, and a knowledge base.
ProprietaryCustomer SupportOnlineAndroidiPhonePaid · $55/agent/mo
What is ServiceNow?
ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. Streamline your enterprise workflows with the ServiceNow AI Platform—empowering both customers and employees in every corner of your business. Teams often evaluate it alongside Freshdesk and Zendesk when comparing pricing, features, and fit for office & productivity workflows.
Reviews
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