ServiceNow vs Zendesk
Compare pricing, features, integrations, and use cases without juggling tabs. One canonical profile for each tool — researched side by side.
Customer Support
ServiceNow
ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations.
Customer Support
Zendesk
Enterprise-grade support for growing teams
At a glance
Pricing model
paid
paid
Starting price
See website
$55/agent/mo
Rating
4.4 / 5
4.3 / 5
Category
Customer Support
Customer Support
Features
Office & Productivity
ServiceNow
Email Scheduling
Support for scripting
Two-factor Authentication
Kanban Board
Real time collaboration
API Integration
API Integrations
Workflow Automation
Omnichannel ticketing
Knowledge base
Integrations
Salesforce
Jira
Slack
Shopify
Microsoft Teams
Best for
Office & Productivity workflows
ServiceNow workflows
Email Scheduling workflows
Support for scripting workflows
Enterprise support queues
Multi-brand help centers
BPO and outsourced support
ServiceNow pricing
Standard
See website
- • Office & Productivity
- • ServiceNow
- • Email Scheduling
- • Support for scripting
Zendesk pricing
Suite Team
$55/agent/mo
- • Ticketing
- • Messaging
- • Help center
Suite Professional
$115/agent/mo
- • Skills-based routing
- • SLAs
- • Advanced analytics